+ 353 083 054 3340
+ 353 083 054 3340

Terms and Conditions

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Introduction

Welcome to AllegroPack – a logistics platform available at [www.allegropack.ie] (hereinafter: “Allegropack”, “Platform”, or “Website”).
We appreciate your visit and encourage you to carefully review these Terms & Conditions before placing an order.

Allegropack enables private and business customers to arrange parcel and freight deliveries. Some routes (such as Ireland ↔ Poland) are carried out directly by Allegropack, while for other destinations Allegropack operates as a broker, connecting customers with courier partners. In such cases, the transport agreement is made between the customer and the chosen courier, who acts as an independent service provider.

By using our Platform, you agree to be bound by these Terms & Conditions, unless otherwise specified in a separate written agreement with Allegropack.

1. Service Provider Information

The Website is operated by:
SANNI Physio & Wellness Ltd,
Registered in Ireland under number XXXXXXX
Business address: 206 Harbour Point Business Park, Little Island, Cork T45 YH48, Ireland
Email: info@allegropack.com
Phone: +353 083 054 3340

Allegropack manages the Website, provides direct transport services on selected routes, and ensures the proper functioning of online booking tools. For all other shipments, the company acts as an intermediary, giving customers access to a wide network of courier partners.

2. Key Definitions

  • Business Day – Monday to Friday, excluding official holidays.

  • Order – a booking made through the Allegropack platform for transport of goods.

  • Customer – any individual or entity placing an Order via the Website.

  • Account – a personal dashboard where Customers may track orders and manage details.

  • Courier – a third-party carrier providing transport services via Allegropack’s platform.

  • Transport Agreement – the legal contract for the carriage of a shipment, concluded either directly with Allegropack or with a courier partner.

  • Electronic Services – online features such as order forms, account access, and newsletters.

3. Scope of Allegropack Services

  • Direct transport: Allegropack itself operates certain international routes.

  • Brokerage services: For other destinations, Allegropack connects Customers with partner couriers such as DHL, UPS, FedEx, GLS, DPD, and Poczta Polska.

  • Additional tools: Customers can track shipments, download labels, and manage orders online.

4. How to Place an Order

  1. Customers may place an order either as a guest or by logging into their Account.

  2. Orders are confirmed once payment is received (unless cash-on-delivery or pick-up payment applies).

  3. Customers are responsible for providing accurate information about parcels (dimensions, weight, contents). Incorrect data may result in additional charges.

  4. Confirmation is sent via email, and a copy is stored in the Account (if registered).

5. Payments

  • All prices are shown in EUR and include applicable taxes.

  • Payment methods available:

    • Bank transfer

    • Credit/debit card

    • Online payment systems (PayPal, Dotpay, Realex)

    • Cash on delivery (where applicable)

  • Payment is required before dispatch unless otherwise stated.

6. Labels & Documentation

Customers will receive shipping labels (waybills) electronically. It is the Customer’s duty to print and affix the label securely to the package. Failure to do so may delay shipment or lead to surcharges.

7. Customer Responsibilities

By using Allegropack, Customers agree to:

  • Provide correct shipment details.

  • Pack items securely in accordance with packaging guidelines.

  • Avoid shipping prohibited or dangerous goods.

  • Cooperate with the courier during pickup and delivery.

8. Items Not Accepted for Transport

Allegropack and its partners will not accept:

  • Cash, securities, jewelry, artworks, or antiques.

  • Hazardous materials, drugs, explosives, firearms, or flammables.

  • Alcohol, tobacco, perishable goods, animals, or human/animal remains.

  • Items requiring special permits or conditions of transport.

Sending such items may result in fines, contract termination, or legal consequences.

9. Insurance

Each shipment is automatically insured up to €300.
Exclusions apply, for example:

  • Fragile items not in original manufacturer packaging.

  • Parcels packed in unsuitable materials (plastic bags, suitcases).

  • Certain high-value or delicate goods (glass, sculptures, porcelain).

10. Complaints

  • Complaints can be submitted directly to the courier or through Allegropack (email: support@allegropack.ie).

  • To process a complaint, Customers must provide documentation such as shipment details, photos, and proof of value.

  • Allegropack or the courier will respond within 30 days.

11. Consumer Rights & Withdrawal

  • Private consumers have the right to withdraw from an online agreement within 14 days, unless:

    • The service has already been fully performed with prior consent.

    • The shipment involves custom-made or perishable goods.

  • To withdraw, customers may email Allegropack or send written notice.

12. Communication

Customers may contact Allegropack by:

  • Email: info@allegropack.com

  • Post: SANNI Physio & Wellness Ltd., 206 Harbour Point Business Park, Little Island, Cork T45 YH48, Ireland

  • Phone: + 353 083 054 3340

13. Final Provisions

  • All contracts via Allegropack are governed by Irish and EU law.

  • Allegropack reserves the right to update these Terms for legal or operational reasons. Customers will be informed of any significant changes.

  • For disputes, Customers may also use the EU Online Dispute Resolution platform: http://ec.europa.eu/consumers/odr